Any scam, any device. Actively or passively in the background. Enterprise protection + employee benefit
Help customers and employees verify suspicious messages, payment requests, profiles, links, and vendor changes before money moves or damage spreads.
By the numbers · 2026
$15.9B
US consumer scam losses
FTC · ▲ 27%$3.0B
BEC losses
FBI IC3+430%
Scam losses since 2020
FTC · 5-YR$924M
Tech support fraud losses
FBI IC3How enterprises use Carmen
Carmen gives people a clear answer in the moment, whether the risk starts with a customer, a vendor, an employee at work, or an employee facing a personal scam outside the office. We integrate within most enterprise applications to be the trusted source.
Offer Carmen as a trusted customer benefit inside the channels you already own. Customers can verify suspicious messages, payment requests, sellers, links, and profiles before they keep engaging.
Finance, operations, HR, support, and fraud teams can check vendor changes, invoice requests, executive impersonation, suspicious links, and account-takeover signals before they act.
Scams do not stop at the corporate perimeter. Give employees and their families a way to check suspicious texts, calls, profiles, and offers before a personal scam becomes a crisis.
Moments to protect
Help customers verify suspicious payment links, sellers, invoices, and urgent requests before money leaves their account.
Give teams a fast second opinion on vendor changes, wire requests, executive messages, and suspicious links.
Create a structured output that gives support, security, claims, and operations teams a cleaner starting point.
Escalate and automate ambiguous, emotional, or high-value cases to Backgrounder researchers when AI alone is not enough.
Enterprise value
Backgrounder gives enterprises a flexible protection layer for customers, employees, and high-stakes cases without needing an investigation team from scratch.
Package and automate Carmen in customer portals, benefits flows, apps, browsers, or partner channels so people can check scams where they already are.
Give employees a practical way to verify work and personal scam attempts before they click, pay, reply, or escalate.
Back the experience with expert security researchers who can analyze complex cases, help remediate, and guide the next steps.
Where it fits
Offer scam protection to account holders, policyholders, members, marketplace users, or subscribers.
Help employees and their families navigate personal scams with practical guidance and human support.
Verify vendor changes, invoices, wire requests, refunds, and exception requests before action.
Give frontline teams a clearer artifact when a customer or employee reports something suspicious.
Full-circle scam protection
Talk with Backgrounder about customer protection, employee benefit rollout, and human escalation for high-stakes cases.
