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Have a question, need help, or just want to say hello? We'd love to hear from you. We typically respond within 24–48 hours during business days (Monday–Friday, 9AM–6PM EST). Emergency requests are prioritized. Premium members receive priority support and faster response times.
Think you've been scammed? Don't wait on email.
Tell us what happened and a real person will help you understand the situation and your next steps — no account required. If you're in immediate danger, call 911 first.
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Response Time
24-48 hours
We typically respond within 24-48 hours during business days. Premium members receive priority support with faster response times.
Quick Help
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Emergency
If in immediate danger, call 911 first. For urgent scam help, get help now — no account required.
How Backgrounder helps
Real people and AI, on your side
Backgrounder provides AI-powered scam detection backed by experienced security researchers. Whether you have received a suspicious message, encountered a questionable online profile, or need help verifying a business, our team is here to assist. We offer free quick checks for basic verification and premium plans with dedicated investigator support for complex cases.
Our platform helps individuals and families protect themselves from romance scams, phishing attacks, business fraud, identity theft, and extortion. Every case is handled with confidentiality and care.
Image — Support scene — a Backgrounder analyst / Carmen helping someone verify a suspicious message