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Documentation/Approve Carmen Email for your company

Approve Carmen Email for your company.

Company mail can be connected by an admin, or each person can connect a mailbox after admin approval.

01

Find Backgrounder Carmen

Go to the Microsoft Entra admin centre, Enterprise applications, and find Backgrounder Carmen.

Microsoft Entra

Enterprise applications

Microsoft Entra admin centre

Backgrounder Carmen›
Find Backgrounder Carmen · Illustrative
02

Grant admin consent

Open Permissions and click Grant admin consent for your organisation.

Microsoft Entra

Backgrounder Carmen

Permissions

Grant admin consent
Grant consent for your organisation · Illustrative
03

Review the permissions

Carmen asks to read mail, keep access, and sign in and read your profile. Click Accept.

Microsoft

Permissions requested

Read mail✓
Keep access✓
Sign in and read profile✓
CancelAccept
Review the requested permissions · Illustrative
04

Connect the mailbox

If you have already connected the company's mail, your people do not need to connect their mailboxes again. Otherwise, each person clicks Connect next to Gmail or Microsoft 365 in Carmen and signs in. Your company-wide approval removes the permissions screen.

Ask Carmen

Email

GmailGmailConnect
Microsoft 365Approved by your companyConnect
Settings, Integrations · Illustrative
05

Google Workspace

Usually there is nothing to do. If your Workspace restricts third party apps, go to Google Admin console, Security, Access and data control, API controls, Manage third party app access. Add Backgrounder and set it to Trusted.

Google Admin

API controls

Google Admin console · Security

Manage third party app access›
BackgrounderTrusted
Allow Backgrounder in Google Workspace · Illustrative

If it did not work

We add to this list as we learn what trips people up.

Microsoft 365

  • The Grant admin consent button is greyed out: you are not a Global Administrator. Ask one to do this step.
  • Your people still see a permissions prompt: consent was granted for you only, not for the organisation. Repeat step 2 and choose “for your organisation”.
  • Microsoft says “Need admin approval” when a person connects: user consent is switched off in your tenant. An admin grants consent once and the prompt goes away.
  • Microsoft shows the wrong company: sign out and sign in with the work admin account for the right tenant.
  • A Conditional Access or “admin consent workflow” policy blocks it: approve the request in Entra, Enterprise applications, Admin consent requests.

Google Workspace

  • People see “This app is blocked”: in Google Admin console, go to Security, Access and data control, API controls, Manage third party app access. Add Backgrounder and set it to Trusted.
  • People see “Google hasn’t verified this app”: set Backgrounder to Trusted in the same place. Trusted apps skip the warning.
  • The connection drops after a few days: contact us. We will check the app’s status.

Preview