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Documentation/Connect your Gmail

Connect your Gmail.

Nothing to install. About a minute.

01

Sign in

Sign in at backgrounder.com/app.

Ask Carmen
backgrounder.com/app
Ask Carmen in the web app
Ask Carmen in the web app · The new web app
02

Connect Gmail

If your mailbox is not already connected by your company, open Settings, then Integrations, and click Connect Gmail. You can also connect from the Carmen app during setup.

Carmen Email

Settings / Integrations

Connect your inbox

GmailGmailConnect Gmail
Microsoft 365Connect Outlook
Your mailbox connections · Illustrative
03

Approve on Google’s screen

If your company has approved Carmen, you will not see a permissions screen. If Google shows what Carmen is asking for (read your email), click Allow.

Google
GmailGoogle

Allow Backgrounder to read your mail

Read your email.

CancelAllow
Google permission screen · Illustrative
04

Done

Carmen screens new mail from now on. You get an email when something is Medium or High.

Carmen Email

Settings / Integrations

Connect your inbox

GmailGmailConnected
Microsoft 365Connect Outlook
Your mailbox connections · Illustrative
05

Run your first check

Forward yourself an old suspicious email, or wait for the next one. Open the case from the alert email.

Carmen Email
Carmen Email
The Carmen alert email, with a link to the case
The Carmen alert email, with a link to the case

If it did not work

  • Google says the app is unverified or blocked: your Workspace admin has to allow it. See above.
  • Connected but no alerts: nothing was Medium or High yet. Open the activity list in the app.
  • Connection dropped: open Settings, Integrations and connect again.

Preview