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Documentation/Connect your Microsoft 365 mailbox

Connect your Microsoft 365 mailbox.

Nothing to install. About a minute, once your admin has approved it.

01

Sign in

Sign in at backgrounder.com/app.

Ask Carmen
backgrounder.com/app
Ask Carmen in the web app
Ask Carmen in the web app · The new web app
02

Connect Outlook

If your mailbox is not already connected by your company, open Settings, then Integrations, and click Connect Outlook. You can also connect from the Carmen app during setup.

Carmen Email

Settings / Integrations

Connect your inbox

GmailGmailConnect Gmail
Microsoft 365Connect Outlook
Your mailbox connections · Illustrative
03

Sign in to Microsoft and click Accept

Sign in to Microsoft. If your company has approved Carmen, you will not see a permissions screen. Otherwise, Microsoft shows the permissions: read your mail, keep access. Click Accept.

Microsoft
Microsoft

Allow Backgrounder to read your mail

Read your email and keep access.

CancelAccept
Microsoft permission screen · Illustrative
04

Done

From here it works the same as Gmail. Carmen screens new mail from now on. You get an email when something is Medium or High.

Carmen Email
Carmen Email
The Carmen alert email, with a link to the case
The Carmen alert email, with a link to the case

If it did not work

  • Microsoft says approval is needed: your admin has not granted consent yet. Send them the admin guide.
  • Sign in loops: sign in with your work account, not a personal Outlook.com account.

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