Reading a result.

Low risk

Carmen found no risk signal in what it could check. Read the reason before you carry on. Low risk is not a promise that something is safe.

Medium risk

Something needs a closer look, or Carmen could not verify part of it. The reason says which. A brand new address with no history is Medium. A message that is genuinely ambiguous is Medium. Confirm unexpected requests using contact details you already have.

High risk

Carmen found signs of a scam. Do not act on the message and do not enter details through its links. Read the suggested action. If you already typed a password or card number in, the action tells you what to do about it.

The case page

Anything you asked Carmen, and anything Carmen flagged on its own, becomes a case in the web app. A case holds the verdict, the reasons, the evidence, and a What to do checklist you tick off. You can download it as a PDF, or share it with a person or with a link that expires.

Case details also shows Carmen's confidence.

Check it again, or mark it as safe

Coming with the new case page.

Check it again runs a fresh check. It uses credits, including on something Carmen flagged itself. If you have verified the item yourself, Mark as safe records your decision.

The same answer everywhere

The extension, Carmen Email and the Carmen app show the same four parts in their own way: a card in the side panel, an alert email, a notification and the history list. Open the case from any of them for the full page.