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Documentation/Carmen for your customers

Carmen for your customers

Put Carmen in your app, offer it as a perk, or both.

01

Three ways to give your customers Carmen.

You can put Carmen in your app through the API, give your account holders, policy holders or members their own seats as a perk, or do both.

02

In your app.

It takes one API call. Your app sends the message or link, and Carmen sends back Low, Medium or High risk, the reasons and one thing to do. The answer is written for a person, so you can show it as it is. It fits places like a check this button in a banking app, a marketplace listing or a support chat.

Getting started with the API

Send: the message or link
Read: the risk and the reasons
Show: one thing to do
Your app

Your banking app

“Your parcel is held. Pay the release fee at parcel-redelivery.info.”

Check this message
High risk

The link does not belong to the company named in the text.

Do not tap the link.
A check inside your app · Illustrative
03

As a perk.

Your customers get the Carmen extension, Carmen Email and the Carmen app on their own seats, under your programme. You see their usage. You do not see their content.

Carmen
Carmen extension
Carmen Email
Carmen app
Carmen on your customers’ own seats · Illustrative
04

What your fraud team gets.

Every check is logged with the verdict and the evidence, and the log is available by API. You can also see patterns across your own customers, such as the same lookalike domain reaching ten of them.

Your fraud team

Checks for your customers

VerdictReasonCustomer ID
HighLookalike delivery domain•••• 0142
HighSame lookalike delivery domain•••• 0931
MediumBank details changed•••• 0274
A log of checks for your own customers · Illustrative
05

How it is priced.

The API is metered per check, by depth. The perk is priced per seat. Talk to us about volumes.

06

How it starts.

Talk to us. We scope it with your fraud team and set up your keys.

Contact us

07

What Carmen does not do.

Carmen is not a brand monitor.

It does not block mail or pages.

No person reads messages unless you ask.

It does not call something safe when it cannot check it.

Preview